Gym

We currently ship within the United States only. Orders typically arrive within 3–5 business days, and tracking details will be included in your confirmation email.

We offer a 30-day money-back guarantee. To begin a return, you must first contact our customer support team. Please use the Support section of our website or email us directly at contact@hydroh2oflask.com with your order number and the email address associated with your order. Returns sent without prior authorization will not be accepted.

• Processing Time: Refunds can take up to 14 business days to process after your return has been delivered to our warehouse.
  
• Condition: Returned items must be in new condition, with all tags attached, accessories included, and in the original packaging.
  
• Non-Compliance: If the returned product does not meet these requirements, the refund will be denied and the item will be disposed of.
  
• Shipping Costs: For regular returns (non-defective items), all shipping costs must be paid by the customer.
  
• Final Sale Items: All sale purchases are final and not eligible for return.
  

Simply email us at contact@hydroh2oflask.com or use the form in our Support section. Our team will get back to you promptly with instructions to make the process quick and easy.

At this time, we do not offer replacement parts separately. However, this is something we are actively working on and hope to provide in the near future.

No. Please do not place your bottle in the microwave or freezer. The stainless steel construction and double-wall insulation prevent these methods from being effective and may damage the bottle.